Delivery Report

Delivery Report

Access the delivery report by clicking on the gear symbol to the right of the completed message and then clicking Delivery Report.  

The delivery report contains tabs for viewing the alert delivery status of phone calls, text messages, and emails. The delivery report can be printed. This report is useful in identifying who did/didn't get the alert and helps identify potential contact information errors (wrong phone numbers and email addresses).

Tip: If you press Command/Ctrl+F on your keyboard, a search box opens and you can search for specific information such as a name or phone number in the delivery report.

12 months of delivery report data is available.  

For one time alerts, click on the specific alert to see the delivery report.

For recurring alerts, click on the specific alert to see the delivery report and then you can select the specific date.

Text Message Opt-In Required

 Text message recipients can opt-in to receive school texts by sending a text with the word "Yes" or "Si" to the 5-digit number 87569. FCC & carrier spam prevention rules require that a text message recipient must opt-in to provide explicit consent to receive texts. All text message recipients get an opt-in message with the initial school text message sent to their specific number but some may not have responded. No additional school text messages will be sent to these numbers until an opt-in is received.

Tip: If an alert delivery report shows an excessive number of undelivered SMS text alerts, you could send an alert with the above message to remind parents that an opt-in is required. They may not get the alert via text, but the automated phone call and email might help to entice an opt-in response..

We can't opt-in text message recipients automatically to ensure school texts are delivered. As of 2018, the FCC ruled that SMS/MMS message are informational services instead of telecommunications services. This gave carriers the ability to reclassify all SMS/MMS messages sent from a mass notification system as A2P (application-to-person) messaging. A2P has certain requirements to prevent spam/fraud. One of them being the express consent (opt-in) is required to continue sending texts. This is why school text messages require an extra opt-in but school phone calls and school emails do not.