Report FAQ's

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1. Why is the report not showing the expected data?

a) Please make sure that you are logged into the correct school (not the district) and school year. 

b) If you run a report with a grade level filter and get unexpected results, verify the student grade level designation is correct (top right corner of student form). The 'Grade Level Discrepancy Scanning Tool' desktop report may be useful to help identify discrepancies. 

c) Most reports are linked to ADA class rosters. Verify you have enrolled students in their ADA class rosters before running a report for the specific school year. 


Search for reports with 'No ADA' in the report title if you need to run a report that doesn't use ADA class rosters. For example, you may want to review school enrollment rosters that include pre-enrolled students who have not yet been enrolled in an ADA class for the upcoming school year. You could use any of the highlighted reports below. If you want a simplified list of students by student grade level, I suggest 'School Enrollment Projection - No ADA'.

2. Why is a new student missing from my report or automated export? 

Reports and exports are only as accurate as your data is. If you are missing students, that is often a result of incomplete student-contact relationships. The data for new students needs to be collected and entered, whether it is done manually or through Online Registration. If data collection is not done through the Online Registration (all forms verified by admin and uploaded to the live SchoolWise database), it has to be entered manually through the SchoolWise Desktop (which includes setting relationships, emergency contacts, pickup permission, and parental notifications). 


3. Why is the Letter Gradebook Progress Report showing an unexpected mark?

The mark on the report is determined by the percentage value and the grading scale. The school has a default grading scale, but each class can have custom values. You can access these class gradebook values by selecting Grading Scale Setup.
Values can reset by clicking the red back arrow.