Web Account Status

A school administrator can determine the status of all web accounts.

From the SchoolWise Web School Office Menu click Manage User List and go to the appropriate users tab (Teachers and Staff / Students / Parents) to see all active web accounts.

Disabled web accounts are hidden by default unless you click “Show Disabled User Accounts Too”.

You can also determine the web account status for students and parents from the Student Information screen Online Username field. From the SchoolWise Web School Office Menu click the Student Information link.

The following reports can be run from SchoolWise web Administrator Reports menu to verify the Parent Portal web account status for each student: 

• Student Parent Activation Status Whole District

• Student Parent Activation Status Whole School (ADA Enrollment Not Required)

• Student Parent Activation Status Whole School (ADA Enrollment Not Required) - Landscape

Manage Web Account

A school administrator can access all web account information. From the SchoolWise Web School Office Menu click Manage Web Users, go to the appropriate users tab (Teachers/Students/Parents) and click on the hamburger menu next to the Username and then click on desired option:

• Send Message

• Go to Teacher Home Page

• Set User Roles and Privileges (staff)

• Set User Audit Trail (staff)

• View Login History (students & parents)

• Change Username (students)

• Disable/Enable User Account

• Reset Bad Password Lock

• Parent Billing Accounts

• Display User Credentials.

Retrieve a Web Account Username & Password

A school administrator can access any web account username and/or password. From the SchoolWise Web School Office Menu click Manage Web Users, go to the appropiate users tab (Teachers/Students/Parents) and click on the hamburger menu next to the Username and then click on Display User Credentials. This is useful if a user has forgotten their username and/or password.

Disable/Enable a Web Account

A school administrator can disable a web account or enable a web account that was previously disabled. From the SchoolWise Web School Office Menu click Manage Web Users, go to the appropriate users tab (Teachers/Students/Parents) and click on the hamburger menu next to the Username and then click on Disable/Enable User Account.

Web accounts for former staff should be disabled.

You may want to disable web accounts for specific parents and/or students.

Disabled web accounts are hidden by default unless you select click “Show Disabled User Accounts Too”.

Password Reset

If a web portal user has forgotten their web account password, they can reset their password by clicking on the link below the password field and entering their email address (which must match their email address in your SchoolWise SIS). A password reset link will be emailed to them by noreply@msg.schoolwise.com