Web Account Status

A school administrator can determine the status of all web accounts.

From the SchoolWise Web School Office Menu click Manage Web Users and go to the appropiate users tab (Teachers/Students/Parents) to see all active web accounts.

Disabled web accounts are hidden by default unless you select click “Show Disabled User Accounts Too”.

The following reports can be run from SchoolWise web Administrator Reports menu to verify the Parent Portal web account status for each student: 

• Student Parent Activation Status Whole District

• Student Parent Activation Status Whole School (ADA Enrollment Not Required)

• Student Parent Activation Status Whole School (ADA Enrollment Not Required) - Landscape

You can also determine the web account status for students and parents from Student Information screen Online Username field.

Manage Web Account

A school administrator can access all web account infomation. From the SchoolWise Web School Office Menu click Manage Web Users, go to the appropiate users tab (Teachers/Students/Parents) and click on the hamburger menu next to the Username and then click on desired option:

• Send Message

• Set User Privileges (staff)

• View Login History

• Change Username (students)

• Disable/Enable User Account

• Reset Bad Password Lock

• Parent Billing Accounts

• Display User Credentials.

Retreive a Web Account Username & Password

A school administrator can access any web account username and/or password. From the SchoolWise Web School Office Menu click Manage Web Users, go to the appropiate users tab (Teachers/Students/Parents) and click on the hamburger menu next to the Username and then click on Display User Credentials. This is useful if a user has forgotten their username and/or password.

Disable/Enable a Web Account

A school administrator can disable a web account or enable a web account that was previoulsy disabled. From the SchoolWise Web School Office Menu click Manage Web Users, go to the appropiate users tab (Teachers/Students/Parents) and click on the hamburger menu next to the Username and then click on Disable/Enable User Account.

Web accounts for former staff should be disabled.

You may want to disable web accounts for specific parents and/or students.

Disabled web accounts are hidden by default unless you select click “Show Disabled User Accounts Too”.

Password Reset

If a web portal user has forgotten their web account password, they can reset their password by clicking on the link below the password field and entering their email address (which must match the email address in your SchoolWise SIS). A password reset link will be emailed to them by noreply@msg.schoolwise.com